Terms of service

Terms of Service

Welcome to karookoel. By using this website and placing an order, you agree to the following terms.

1. About Us
karookoel is operated by an individual trading as karookoel, based in South Africa. Contact: info@karookoel.co.za

2. Products
We sell heat-relief lifestyle products including neck fans, water bottles, cooling towels, and bags. We make reasonable efforts to ensure product descriptions and images are accurate, but we don't guarantee they're error-free, and we reserve the right to correct errors.

3. Pricing & Payment
All prices are listed in South African Rand (ZAR). Prices are subject to change without notice. Payment is required in full at the time of order.

4. Orders
Your order is an offer to purchase. We reserve the right to accept or decline any order (e.g. due to stock unavailability or pricing errors). A contract is formed once we confirm and dispatch your order.

5. Shipping
See our Shipping Policy for delivery times and costs.

6. Returns & Refunds
See our Returns & Refund Policy for your rights regarding returns, exchanges, and refunds.

7. Intellectual Property
All content on this website — including the karookoel name, logo, and product imagery — is owned by karookoel and may not be used without permission.

8. Limitation of Liability
To the extent permitted by law, karookoel is not liable for any indirect or consequential loss arising from the use of our products or website. Nothing in these terms limits your rights under the Consumer Protection Act.

9. Governing Law
These terms are governed by the laws of South Africa.

10. Changes to These Terms
We may update these terms from time to time. Continued use of the site after changes means you accept the updated terms.

11. Contact Us
info@karookoel.co.za

Last updated: August 2026