Refund policy
Returns & Refund Policy
karookoel is operated by an individual trading as karookoel, based in South Africa. This policy complies with South Africa's Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECT Act).
1. Change of Mind (Cooling-Off Period)
Because your purchase was made online, you have the right under the ECT Act to cancel your order and return your item(s) within 7 calendar days of receiving your goods, without giving a reason.
- Item(s) must be unused, in original condition, and in original packaging.
- To start a return, email info@karookoel.co.za with your order number.
- You're responsible for return shipping costs, unless the item is faulty or was sent in error.
- Once we receive and inspect the item, we'll process your refund within 30 days via your original payment method.
2. Faulty or Defective Goods
Under the CPA, if a product is defective or unsafe, you may return it within 6 months of delivery. At our cost, we'll repair, replace, or refund the item — your choice. Contact info@karookoel.co.za with your order number and a description (and photo, if possible) of the fault.
3. Items That Cannot Be Returned
- Items showing signs of use, damage after delivery, or missing original packaging (for change-of-mind returns).
- Items returned without prior contact.
4. How to Start a Return
- Email info@karookoel.co.za with your order number and reason.
- We'll confirm and provide return instructions.
- Once received and inspected, we'll notify you of the outcome.
5. Refunds
Approved refunds go to your original payment method. Allow up to 10 business days to reflect.
6. Contact Us
info@karookoel.co.za